SOPHISTICATED SOLUTION. SUPERIOR SATISFACTION.
Contact Center for the
Strengthen customer loyalty and boost customer engagement
with robust features for contact centers of any size.
PBX & ACD
Simplify accepting, holding, &
routing of incoming calls in PBX
or ACD scenarios.
Call Recording & Quality Management
Record inbound & outbound calls
for anytime access to ensure
Reporting & Business Intelligence
We help you design and deliver a solution that is feature rich with maximum flexibility.
Create custom reports with detailed
data & intelligence for analyzing
metrics that matter most.
Leverage screen pops for quick
reference of customer data as
soon as a call comes in.
Enhance your customer’s waiting experience with callback, custom
music, & more.
Maintain compliance standards for customer privacy, records, &
Optimize your contact center with accurate forecasting & agent scheduling for better customer interactions.
Duplicate your operations with fast,
easy failover options for accessibility
in the event of a disaster.
Don't just take our word for it. Hear what people have to say.
We were in the middle of a huge billing dispute with Verizon that was going absolutely nowhere. Steve got us more than half a million dollars back and didn’t charge us a penny to do it. All he asked for was a shot at our future business. We happily use D&M for the majority of our voice, and data services now, and we're beyond satisfied with the level of support, and attention we've received from D&M at every step.
Dedication is Immeasurable
We have been working with Steve and his team for over two years now and the work, time and dedication they have provided to us. Trust is immeasurable. Some of the functions D&M is doing for us include: managing our telecom bills, reviewing our existing telecom infrastructure and interceding on our behalf when we have production down issues with carriers. They are more than just a vendor but an extension of our company from a telecom perspective.
I have, in my entire career, never had a more pleasant telecom experience than working with D&M. My only regret was not finding them ten years ago. The only thing Steve asked for, was an opportunity to give us a better deal than we had currently, saving, even more, money in the process. I have never been happier with a telecom provider then I am with D&M.
A True Business Partner
Our business relies on our voice and data services. We are a fast growing company with over 400 locations, and D&M has already been a big part of our success. We had worked with other agents and companies in the past, but they could not deliver on their promise to provide the support that we were looking for.
D&M has always been responsive to our needs. When we needed expedited services with minimal notice, D&M came through for us time after time. When we had issues with our connections, D&M was always there for us. They are a true business partner.