CREATE A WINNING STRATEGY.

We Have Your
Contact Center Needs Covered.

Today’s Contact Center has become increasingly sophisticated, and your customers demand
an impeccable customer service experience. Without the right mix of business process
and technology, you run the risk of providing a less than satisfactory customer experience
that is inefficient and costly. Contact Centers are heading to the Cloud.
We bring the right partners and processes to help you get there.

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SOPHISTICATED SOLUTION. SUPERIOR SATISFACTION.

Contact Center for the
Modern Business.

Strengthen customer loyalty and boost customer engagement
with robust features for contact centers of any size.

PBX & ACD

Simplify accepting, holding, &
routing of incoming calls in PBX
or ACD scenarios.

Call Recording & Quality Management

Record inbound & outbound calls
for anytime access to ensure
quality standards.

Reporting & Business Intelligence

We help you design and deliver a solution that is feature rich with maximum flexibility.

IVR

Create custom reports with detailed
data & intelligence for analyzing
metrics that matter most.

Screen Pop

Leverage screen pops for quick
reference of customer data as
soon as a call comes in.

Queue Callback

Enhance your customer’s waiting experience with callback, custom
music, & more.

Compliance

Maintain compliance standards for customer privacy, records, &
financial information.

Workforce Management

Optimize your contact center with accurate forecasting & agent scheduling for better customer interactions.

BCP/DR

Duplicate your operations with fast,
easy failover options for accessibility
in the event of a disaster.

Don't just take our word for it. Hear what people have to say.

Ready to experience the D&M difference?

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With over 120 service providers in our
supply chain, we take the guesswork out
of finding the right solution.