June 2019 Newsletter


How Can D&M Help You?

One of the questions we often get is, “How can D&M help me?”  We have always been known as the pipes and plumbing experts of telecom, but our organization’s transformation over the past two years means we can provide you a much wider array of expertise and solutions.  With the additional of Vic and Tim, and their decades of technology experience, D&M now provides customers with access to an extensive range of carrier and cloud services through a carefully selected portfolio of trusted Partners.

As a D&M customer, you have access to the following technology services, among others:

  • Unified Communications  – Cloud based telephony and collaboration services.  We can help you make sense of the options and create a plan to help move your business forward.
  • Cloud Virtualization, Monitoring, and Disaster Recovery – Desktops, Servers, Storage and a wide array of Network Solutions in the Cloud.  Technology has become a commodity more than ever before.  The Cloud has paved the way for businesses to reduce capital outlay, gain instant scale / flexibility, and greatly increase the resiliency and security of their technology infrastructure.
  • Contact Center – Contact Center as a Service – a full suite of features and the latest technology that help you avoid capital outlay and support requirements while providing an outstanding user and customer experience.
  • Carrier Services – Voice, Data, Internet and Conferencing.  We will optimize your voice and data strategy while lowering cost.  Additionally, D&M doesn’t leave once your solutions are in place – we are there for our clients long after implementation.
  • CxO Advisory – Consulting services focused on reducing your technology OPEX and creating winning strategies and architecture.  We offer these advisory services from a unique vantage point as our experts have decades of experience in C-level roles in both private and publicly traded sectors.  We’ve been there, and we know what it takes to succeed.
  • Software Development and Optimization – We can fix the most complex problems or write new solutions that are built and engineered to perform.

Our unique perspective, based on decades of business / technology experience, gives us the ability to acquire a 360-degree view of your business.  That means we can help you determine  what’s best for you, not what’s best for your vendors.

Give us a call and start experiencing the D&M Difference!


Unified Communications Solution Achieves $432,000 Savings for D&M Customer – A Success Story

Customer
A large financial institution catering to high net worth individuals, with 26 locations  and 1300 phones.

Challenge
The customer had a legacy, on premise PBX, and had become accustomed to analog systems.  Upon an initial  consultation, the customers reveled they only very basic knowledge of unified communications.

Action Plan
D&M began with several discovery sessions to understand the current environment and identify all the customer’s requirements. Although the customer’s preference was to maintain the functions of their traditional PBX, while being able to leverage the flexibility and scale of a Cloud based solution, D&M still did a full review to confirm this was the best option for the customer.

Based on the identified information, D&M created a full strategy, requirements set and distributed a request for information (RFI) to eight leading suppliers who would potentially meet the customer’s needs, expectations, and overall strategy.

After the response to the RFI narrowed the field down to three companies, D&M facilitated on-site presentations by each of the providers.  This process gave the client the ability to become even more immersed in the potential solution, which helped to drive the decision-making process. 

An extensive proof of concept was conducted with two of the suppliers which ensured the customer’s certainty around their solution, and that each met their requirements.

Once a final supplier was selected by the customer, D&M assisted in contract negotiations and managed the cut-over and installation, beginning to end.

Solution
Following a successful proof-of-concept, the customer signed a three-year agreement with and moved away from an outdated analog system, resulting in cost savings over $12,000 per month ($432,000 over the life of the contract).  Additionally, this client will no longer need to update equipment and software, nor have resources on staff to keep the system fully functioning.


Is your business prepared for a cyber attack? Here’s what you need to know.

Data breach. Hack. Ransomware. Phishing. These are the terms that strike fear into the heart of any IT manager. And, if you’re a business owner, you fear them too. But you can prepare yourself to prevent a cyber attack, and to better withstand one if it does happen. Here’s what you need to know.

What is a cyber attack?

A cyber attack is any incident in which an unauthorized party gains access to your computer network or information. There are multiple ways to do this, and various outcomes, but they all have this in common: it’s expensive, disruptive and unsettling when your business is the victim.

The most common concern for companies with respect to a cyber attack is that their company email addresses will be compromised, which can lead to phishing and spearphishing attacks. These types of attacks allow hackers to gain access to your network by sending a malware-infected email that looks like it came from another employee, or to steal funds directly by posing as a vendor and sending an email requesting payment.

The second most concerning type of attack is ransomware. Hackers infiltrate a company’s computer network. They may lock down the system, preventing the company from doing business. Or they may threaten to expose sensitive information such as customer data or information on products that have not yet been released. The hacker demands a ransom from the company in exchange for releasing their hold on the system.

How likely is an attack?

Among U.S. businesses, 53% experienced a cyber attack in the last year, up significantly from the 38% who reported an attack the previous year. Over a quarter (27%) of companies experienced four or more attacks in the past 12 months.

The average cost of a single cyber attack in the U.S. is $73,000. The cost for all attacks suffered by the average U.S. business in the past 12 months is $119,000.

Why would hackers bother attacking a small company?

Hackers are opportunistic, and will often cast a wide net just to see what they catch. In many cases, small businesses have fewer controls in place, making them easier to hack. And many businesses are at risk due to the security shortcomings of vendors or suppliers with whom they do business. Fifty-seven percent of U.S. companies said they experienced a cyber attack due to an incident in their supply chain.

What can business do to protect themselves?

There are a number of things that companies can do to try to stay one step ahead of cyber criminals, but the most important is to use your employees as a ‘human firewall.’ Alert and well-educated employees are your best defense against hackers.

Prevent attacks before they happen. Have one person in the company who is dedicated to cyber security. Make sure that security is a priority and that this is communicated from the highest level of the organization. Train all employees in best practices like how to identify a phishing attempt and how to create strong passwords.

Detect an attack early to minimize damage. Many types of cyber attacks rely on human interactions to spread a virus throughout the organization, so the sooner you see it, the sooner you can stop it, and the less damage you will have. Make sure everyone in the company knows to report anything they see that might be suspicious. Even if it turns out to be nothing, it’s better to say something than not.

Mitigate the impact on your bottom line. Given the frequency of attacks on businesses of every size, in every industry, experiencing a cyber incident is not a matter of ‘if,’ but ‘when.’ Be prepared by backing up your data regularly and storing it offsite so you can restore it quickly. And invest in cyber insurance for your business.